Privacy Policy

Sirius Education Solutions Privacy Policy

Last Updated on May 21, 2024

This policy describes how we handle your personal information when you use the following to communicate with “Sirius Education Solutions LLC”:

  • The Sirius Education Solutions website at
  • Digital Messaging (SMS)
  • Email
  • Telephone communications.

The above is collectively referred to as Sirius Services. The Sirius Education Solutions LLC is referred to in this Privacy Policy as “Sirius Services”,” Sirius Education Solutions”, “us”’, “we” or “our.”

How we handle information about you depends on which Sirius services you use and how you use them.

If you have questions, please don’t hesitate to contact us at moc-snoituloSnoitacudEsuiriS#ofnI.

1. What Information Do We Gather About You?

The information we gather about you depends on the context. By and large, it’s information about you that can personally identify you — either on its own or when combined with other information.

The following describes the information we collect and how we obtain it.

  • Information collected through Sirius Services.
  • Information You Voluntarily Give Us

For Registration:

When you sign up for Sirius Services, we collect personal identifiers such as your contact information, including your name and email address, and account credentials. We may also ask you to create an account name.

If you register for an event or conference, we might ask for additional information (e.g., your organization name and/ or your job title). Some events and conferences may have different or additional privacy policies and terms and we recommend that you review those before you register.

For User-Generated Content:

We may offer you the ability to post content that other users can read (e.g., comments or product notes). Anyone can read, collect, and use any personal information that accompanies your posts.

We do not have to publish any of your content. If the law requires us to take down, remove or edit your content, we will comply.

During Contact with Our Call Center:

We collect information from you when you contact us over the phone or contact customer service through our toll-free number. This can include your name, contact information, information about your account and any other information you choose to provide.

We do not collect your information and provide it to the third-party services for processing. The phone numbers we collect and the consent we received will not be shared with 3rd party providers.

2. A Note about Sensitive Personal Information

We generally don’t want to gather sensitive personal information about you. This includes:

  • Government-issued IDs (such as your driver’s license, passport, or social security number)
  • Your racial or ethnic origin
  • Your political opinions
  • Your religion or other beliefs
  • Citizenship or immigration status
  • Account access information, such as a username and password (we collect that information only for the accounts you create directly with us and not for any other account you may have with a third party in a personal capacity)

However, there may be situations when we may request certain of the above information. You will always have the option to decline to answer or participate in such surveys, panels, or other feedback programs. Outside these situations we would prefer you never share sensitive personal information with us.

3. Information Collected Automatically

When you use Sirius Services, we collect some information automatically. For more information about how to manage tracking methods on Sirius Services, read our Cookie Policy and the What Are Your Rights and Choices? section below.

Identifiers and Device Information:

When you access our Sirius Services digitally, including our website and email communications our servers use a variety of technologies to automatically receive, record and/or log information about the device you are using, including unique identifiers. If your browser doesn’t accept our cookies or similar technologies, you can’t access certain parts of our website. The items we collect include:

  • Your IP address
  • Cookie identifiers
  • Device identifiers (such as MAC address)

Geolocation Information:

Where applicable, we use location information such as your city, state, zip code, to personalize content provided to you.

When you provide us with your billing address as a subscriber, we use that information for compliance and/or delivery and payment purposes (e.g., to determine applicable notice requirements.)

Other Usage Data:

We collect information from Google Analytics and certain internet and network activity on Sirius Services, including your interactions with our websites and apps, such as the URLs of any pages you visit on our sites and apps, the URL of the website from which you came to our sites, how long you spent on a page, access Sirius , search queries, and other details about your use of and actions on our Services.

As described elsewhere in this Policy, we may use this usage data to personalize or customize content for you. We may also use it to improve the Sirius Services — for example, this data can tell us how often users use a particular feature of the Sirius Services, and we can use that knowledge to make the Sirius Services interesting to as many subscribers as possible. We also use this information to serve surveys or questionnaires based on your usage patterns. We combine this data with other information we collect about you.

4. What Do We Do with the Information We Collect about You?

We use each of the categories of personal information described above to operate, improve, understand, and personalize our Services.

5. We Provide the Sirius Education Solutions Services.

We use your information to help you use and navigate Sirius Services, such as:

Making a Sirius Service available to you or otherwise meeting or fulfilling the purposes for which you provided the information to us, including charging you for Sirius Services

  • Arranging access to your account
  • Providing customer service
  • Responding to your inquiries, requests, suggestions, or complaints
  • Completing your payments and transactions
  • Sending service-related transactional messages (e.g., a change in our policy, Terms of Sale, or other terms and conditions) and otherwise communicating with you about Sirius Services

We analyze data on our users’ subscriptions, purchases, registered account activity and other usage behaviors. This helps us make business and marketing decisions. This allows us to understand how users interact with Sirius Services and to improve and develop Sirius Services, including testing new features, research, surveys, analysis, and product development.

6. We Carry Out Administrative or Legal Tasks

For auditing, legal, or regulatory purposes: We verify that our internal processes work as intended and comply with legal, regulatory, and contractual requirements. More broadly, we process information to comply with legal, regulatory, and contractual obligations.

For fraud and security monitoring: We detect and prevent cyberattacks or unauthorized robot activities, protect against or deter fraudulent, illegal, or harmful actions, and maintain the safety, security, and integrity of Sirius Services.

We do not collect your information and provide it to third-party services for processing. The phone numbers we collect and the consent we received will not be shared with 3rd party providers.

In the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets (including in connection with any bankruptcy or similar proceedings), we would have a legitimate interest in disclosing or transferring your information to a third party — such as an acquiring entity and its advisers.

We can preserve or disclose personal information if the law requires us to do so. We can also preserve or disclose personal information if we believe it would be necessary to:

  • Comply with the law or with legal process.
  • Protect and defend our rights and property.
  • Protect against misuse or unauthorized use of Sirius Services.
  • Protect the safety or property of our personnel, users, or the public (e.g., if you provide false information or attempt to pose as someone else, we could share your information to help investigations into your actions).

7. What Are Your Rights and Choices?

We provide a variety of ways for you to control the personal information we hold about you, including choices about how we use that information. In some jurisdictions, these controls and choices are enforceable as rights under applicable law. The choices are limited to the specific email address, phone or device used. They won’t affect different email addresses, phones or devices used, or subsequent subscriptions.

8. In General

Email: You can unsubscribe from emails and email newsletters from Sirius, by following the instructions near the bottom of the email

Mail or Telephone Promotions:

You can ask us to unsubscribe from our mail or telephone solicitations. To do so, call us at 800-942-1379. You may also email us at moc-snoituloSnoitacudEsuiriS#ofnI with “Opt Out” in the subject line and your Sirius account number and phone number in the body of the email.

Push Notifications:

You can opt out any time by adjusting your device settings.

Text Messages:

You can opt out of text alerts any time by replying “STOP,” or any alternative keyword we’ve shared with you.

We complete any opt-out request as quickly as we can. This opt-out request won’t prohibit us from sending you important nonmarketing notices.

9. Browser and Platform Controls

Cookie Policy:

Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our websites. If you choose to delete cookies, settings and preferences controlled by those cookies may be deleted and may need to be recreated.

Delete My Account and User Data

You can delete your registered user account and user data in Sirius Education Solutions native apps and website by calling us at 800-942-1379. If you delete your registered user account in the Sirius Education Solutions native apps or on the web at, we will delete you from our registered user database and remove you from our email marketing and newsletter lists.

10. Other Rights and Choices

You will not receive discriminatory treatment by us for the exercise of your privacy rights.

Sirius Education Solutions LLC does not “sell” your personal information.

11. How Long Do You Retain Data?

We store your personal information for as long as needed, or permitted, based on the reason why we obtained it (consistent with applicable law). This means we might retain your personal information even after you close your account with us.

When deciding how long to keep your information, we consider:

  • How long we have had a relationship with you or provided a Sirius Service to you.
  • Whether we are subject to any legal obligations (e.g., any laws that require us to keep transaction records for a certain period before we can delete them)
  • Whether we have taken any legal positions (e.g., in connection with any statutes of limitation)

Rather than delete your data, we might de-identify it by removing identifying details.

12. How Do You Protect My Information?

We protect your personal information with appropriate organizational, technological, and physical safeguards — but we cannot guarantee its absolute security. We recommend that you use complex and unique passwords for your Sirius accounts and for third-party accounts linked to them. Do not share your password with anyone.

If you have reason to believe your interaction with us is no longer secure, notify us immediately.

13. Are There Guidelines for Children?

We do not knowingly gather personal information from children under (18) years of age (as defined by the U.S. Children’s Privacy Protection Act, or COPPA) in a manner not permitted by COPPA. If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, contact us at moc-snoituloSnoitacudEsuiriS#ofnI. We will remove the data to the extent required by applicable laws.

14. What about Third-Party Services?

Sirius Services utilizes links to third parties, websites, resources vendors and advertisers. Our content may contain links to third parties, websites, resources vendors and advertisers. We do not control (and are not responsible for) third party content or privacy practices in user provided material. In all cases third parties may independently collect and solicit information about you and affect your data preferences when you access Sirius Services either directly or on third-party digital properties. Any personal information you provide to third parties not provided by Sirius Services is not covered by this Privacy Policy. These third parties have their own policies and practices about data, your rights and choices on their services and devices, and whether they store information in the U.S. or elsewhere. We encourage you to familiarize yourself with their privacy policies and terms of use.

15. How Are Changes to this Privacy Policy Communicated?

We are always improving our products and services, and we create new features regularly. These updates require us to collect new information or use what we already have differently. Further, the laws regarding personal information and privacy frequently change. As a result, we must periodically update this Privacy Policy.

We will post any changes on this page by updating this policy. If we make a significant or material change in the way we collect, use, or share your personal information, we will notify you at least 30 days prior to the changes taking effect. We will do this via email or a prominent notice within Sirius Services. If you object to any change, you can stop using Sirius Services.

After we post any changes to this page, your continued use of Sirius Services is subject to the updated Privacy Policy.

16. How Can You Contact Us? Who Is the Controller of Your Personal Information?

If you have any questions, email us at moc-snoituloSnoitacudEsuiriS#ofnI or write us at:

Sirius Education Solutions
1108 Lavaca Street
Suite 110–197
Austin, TX 78701

Attn.: Privacy Counsel

We can also be reached by phone at 800-942-1379.